The platform gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us, our affiliated brands and selected third parties.

We collect information through our website, emails, mail, fax, telephone, mobileapplications and social media applications (including but not limited to Facebook App)including when you:

• place an order,
• participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
• engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you interact with us, we may collect some or all of the following typesof information:

• your name, address, telephone number, email address, user ID and contact information,
• billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
• gender and birth date, if you choose, or are otherwise required to, enter such information, interests,
• products purchased and occasion type (for example, Mother's Day),
• any promotion or gift card code and related information (for example, if you are claiming frequent flyer miles),
• message and gift recipients' names, addresses, telephone numbers and email addresses,
• device information - information about your mobile device, including platform information and device location
• application information - application information, including which of your applications are used, how your applications are used and the duration of use of your application,
• network information – network information, including IP address, network carrier and country code, browsing information, such as how you interact with the Services; and
• other information you provide to us, including User Submissions (defined in the Terms of Use).

Information you provide to us may be collected by us even if an order, registration, orother process is started but not completed or otherwise cancelled. Members may also add totheir Address Book the name, address and telephone number of friends or other persons towhom they may wish to send gifts or expressions. Other Members do not have the right toview and edit your Address Book entries.

To the extent required by applicable law, you may have the right to request access to, amend, update or delete your personal data. This can be done by contacting our Customer Care team on [email protected].

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. We have relationships with third parties who may receive non-personal information directly from the cookies placed by our Services on your computer to assist in analyzing our business and customers.Our Service may also use a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. However, our Service does not use action tags to collect or transfer personal information. In addition, third parties may set their own cookies and tags through our Services (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access.

Other Services
Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about gift baskets, these websites or services may display to you an advertisement for our gift baskets. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. It is generally not based upon your personal information (such as your name or email address), but rather, upon your online activities. We do not control such third party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about your online activities.

We collect data from you for use in interest-based advertising when you use our Services. Other companies may serve interest-based advertisements on our Services. If you opt-out, you will still receive advertisements, but they will not be delivered to you by such companies from whom you have opted out based upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, so if you delete your cookies or use a different computer, you will have to repeat this process. We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

We use information we collect to communicate with you, to process your orders, to improve our products and services, to conduct research, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Supr and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. In addition, we may make such information (except for credit/debit card numbers, expiration dates and CVV codes, unless you consent otherwise), including aggregated information, available to selected third parties including, but not limited to, those who share or rent information for direct marketing purposes. You may opt-out of such third party sharing of your personal information by following the instructions set forth in the How to Limit the Use of Personal Information section below. Except as set forth in this Privacy Policy, without your consent, we do not make your, or your gift or message recipients' email addresses, available to "third parties" (as that term is defined and limited below). For example, we may make your postal address available to third parties for marketing purposes, however we would not share your email address to a third party without your consent. In addition, you may instruct that other personal information about you or your message or gift recipients' that you have provided to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.
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Please Note: Our Affiliates, subcontractors, and agents, and any successors or assignees to our business (if we ever sell, lease, license or assign some or all of our business), are not considered to be third parties under this Privacy Policy. We may provide your information to our Affiliates for use in connection with their businesses, including sending you offers and promotions. However, in connection with information collected under this Privacy Policy, they are required to comply with this Privacy Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with, or in the same corporate family as, Supr Labs FZ-LLC

We may also share your information, including your email address, with our vendors and service providers, but we only authorize them to use such information for our benefit, for instance, to better communicate appropriate offers to you as a consumer. We may transfer your information in connection with the sale, merger, reorganization or change of control of us or the division responsible for the Services with which your information is associated or as part of a bankruptcy proceeding.

We may combine information we receive from you via our Services with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.

We may use your information to match it with other public and private data sources in order to enhance our records, such as appending addition information to your profile, or the records of our business partners. We also may work with other providers who also possess your information in order to engage in advertising and other promotional services, such as sharing your personal information with a third party who also has your personal information in order to enhance one or both of our advertising or promotional.

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Services, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates (as these terms are defined in the Terms of Use). Please note that any personal information you reveal or post on one our public forums (as defined in the Terms of Use ), such as a message board, chat room, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us and with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.

We will use your information to provide you various services and for our internal business purposes, including but not limited to, the following:

1. Responding to your requests for our products and services;
2. Responding to your request for information;
3. Maintaining and managing your account with us;
4. Personalizing your experience (your information helps us respond to your individual requirements in a better way);
5. Improving our platform;
6. Processing transactions and providing you with the transaction and post-transaction services;
7. Sending periodic emails and SMS.
8. The email ID and phone number you provide may be used to send you information, respond to inquiries, and/or address other requests or questions.

Order Placement Information

Personal information collected during the order process includes name, address, phone number, email address as well as the recipient details and other similar information used to identify you and complete your order. Personal information collected at the Platform will be shared with the Supr Staff for processing your order. We have an agreement with all our staff, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

Advertisements

Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online.
For example, if you have viewed websites about gift baskets, these websites or services may display to you an advertisement for our gift baskets. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. We do not control such third-party websites or services on which these advertisements appear.
We do not control how they collect and use data about your online activities. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.

Marketing

It is very important to us that we provide you with the highest level of service. In order to do this, we may send you details of products, services, discounts, promotions and campaigns, which we think may be of interest to you.
We may send you marketing communications with your consent. If at any time you do not wish to receive marketing communications via email or participate in our ad-customization program, you may choose to unsubscribe from marketing communications by contact us via e-mail or logging onto your account to change your relevant settings from the ’profile’ section which is accessible from the user main page on our platforms.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We have relationships with third parties who may collect or receive information directly from the cookies placed by our service on your computer to assist in analyzing our business and customers, and to give credit to other sites that direct traffic to our platforms for marketing purposes.
We may disclose your information to our staff and to third parties involved in the delivery of your order and may authorize them to use such information for our benefit, for instance, to process your order and to better communicate and provide appropriate offers to you and your Product recipient(s).
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to:
(1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or
(2) to protect and defend our property or other rights, the users of the platforms or the public.

This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

Consent to Transfer and Submission

Please be aware that any information you provide to us will be transferred to and stored on the Internet. By using the Services or otherwise providing us with information, you hereby consent to this transfer.Although personal information collected by us through our Services will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in given territories may not be as stringent as those in other countries.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
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To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
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In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

This Privacy Policy is applicable to all Supr Labs FZ-LLC companies, products, projects, and affiliates. As such, all information gathered through the Service can be shared within Supr Labs FZ-LLC and its affiliates.

Supr wants you to be aware that when you click on links and/or ad banners that take you to affiliated or third-party services, you will be subject to the privacy policies and terms of use of those services, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other service.

We may provide you with the ability to log into our Service using a social media account, such as Facebook Connect. We do not control the activities of such social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any such social media service.

If you place an order on our website, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the website is viewed using Microsoft IE®, Google Chrome®, Mozilla Firefox®, and Apple Safari® browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.Portions of the Service (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Service (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.

What Security Measures Do We Apply?

Your security is our top priority. While no method of transmitting information over the internet is completely secure, we implement industry-standard practices to safeguard your data. Here’s how we protect you:
Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your information during transmission, ensuring your data remains secure.
Limited Card Information: Only the last four digits of your credit/debit card number are displayed when confirming an order. The full card information is securely transmitted to the payment processor but is not stored by us.
Authorized Access Only: Access to your personal data is restricted to authorized employees, contractors, and agents who require it for service delivery, strictly adhering to confidentiality standards.
PCI DSS Compliance: We follow the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of protection for your payment data.

How You Can Help Protect Yourself

Password Security: Keep your password confidential and avoid sharing it. Always log out after using shared devices.
Device Safety: Ensure the security of the devices you use to access our services, especially when using shared or public computers.
Monitor Your Account: Regularly check your account activity for any unauthorized transactions and report suspicious activity immediately.

The services and applications of thesupr.com are not designed to attract or target children. We do not knowingly collect personal information from individuals under the age of 18. If you become aware that a minor has provided us with personal information, please notify us immediately at [email protected], and our support team will take prompt action to delete the information and address the matter.

We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Service shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.

From Third Parties
‍We do not share email addresses you provide with third parties other than as provided in this Privacy Policy without your consent. In addition, if you prefer that other personal information provided by you not be shared with third parties, please let us know by emailing, writing or calling us as described below and identify the personal information that you would prefer not to be shared. Your instructions will be processed as soon as reasonably practicable and in accordance with law. Emailing us at: [email protected] from the email address which you wish to have removed (i.e., not shared with third parties), and include your postal mailing address in the message; or Writing us at: [email protected]

‍ Supr Labs FZ-LLC From our Affiliates
‍ If you also prefer not to have us provide personal information about you to our Affiliates, please indicate in your email or letter that you wish your instructions to apply to our "Affiliates."

If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to [email protected].

Subject to the above provisions, by using our website, you consent to the terms of this Privacy Policy and the Terms of Use, of which this policy is a part. We may change our Privacy Policy and Terms of Use from time to time as new features or services are added, suggestions from our customers are incorporated or other changes are made. We will also post changes on this page, and will endeavor to post any material changes on our website at least 30 days prior to their effective date - unless we believe changes must take effect sooner to comply with law or to protect the Company or our customers, users, Members, recipients, Sponsors, Providers, Licensors, Merchants, Associates and Affiliates, in which case the changes will be effective upon posting or as otherwise specified. The date on which the current Privacy Policy and overall Terms of Use took effect is listed at the top of the Privacy Policy and Terms of Use (see "Last Updated" at the top of each). By using the Services, after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy and Terms of Use, of which this policy is a part.

Your responsible usage of our services is critical to maintaining a secure environment. You must not:

• Engage in fraudulent activities or use our platform for unlawful purposes.
• Interfere with or disrupt the functionality of our website or services.
• Send unauthorized electronic communications or content via our platform.

By following these measures and guidelines, you help us create a safer experience for everyone. If you suspect any unauthorized activity or security breach, please contact our support team immediately at [email protected]

Supr welcomes feedback concerning this Privacy Policy. Please send your comments and questions to [email protected]